REFUND POLICY
Last Updated: March 23, 2026
At TextSongAI, we strive to provide the best possible experience for our users. We understand that circumstances may change, and you may need to request a refund. Please read this Refund Policy carefully before making any purchase.
Important: Please review this policy before making any purchase. By using our services, you agree to the terms outlined below.
1. Refund Eligibility
To be eligible for a refund, your request must meet all of the following criteria:
- Time Limit: Refund requests must be submitted within 24 hours of purchase. After this period, we cannot process refund requests.
- Generated Song Count: The account must have generated fewer than 5 complete songs.
- EU/EEA/UK Customers: If you are located in the EU/EEA/UK, you may have statutory cancellation rights for certain purchases. For digital services/content, these rights may be limited once performance has begun (for example, generating songs, downloads, or accessing premium features) where you requested immediate access. We will handle EU/EEA/UK requests in accordance with applicable law.
2. How to Request a Refund
If you meet the eligibility criteria and wish to request a refund, please follow these steps:
- Contact our support team at [email protected].
- Provide your account email address and the reason for your refund request.
- Submit your request within 24 hours of purchase.
3. Processing Refunds
Once we receive your refund request, we will review it and notify you of the outcome as soon as possible. If approved, your refund will be processed to your original payment method.
Please note that processing times may vary depending on your payment provider, but refunds typically appear within 3-5 business days.
4. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page. We encourage you to review this policy periodically. The "Last Updated" date at the top of this page indicates when this policy was most recently revised.
5. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
- Website: https://www.textsongai.com
- Email: [email protected]